Searching for the Heartbreak Hotline
Every time the office quiets down and everyone takes a break, the silence somehow reminds me of you.
I hope this will be the last time I will ever think of you. But I know that it won’t. I hope this will be the last time I will wish that you would realize that we are perfect for each other, but I also know it won’t be. I hope this will be the last time I’d wish for you to believe that I’m t
Posted in Call Center
What the Heck is a Duvet and Why Do I Need One?
Face it. The world of the typical call center agent is a pretty thankless existence. I guess there is the supposed reward of feeling that I am genuinely helping a few of the people that call the center, but for every client that hangs up feeling that their problem has been solved, it seems like there are two who are pissed off at the product and taking it out on me, and three that can’t get their new device t
Posted in Tips and advice
Why Call Centers Use Teams
A lot of people seem to think that call center internal culture is very much based on the individual and that the team structure is only there to help improve management or allocation of resources. In some ways, this view can be somewhat justified. After all, only one person in the team actually does the selling of Canon printer cartridges or spends hours on a call trying to fix a confusing, inexplicable technical
Posted in Call Center
Tips for Sleeping During the Day
A call center agent works in shifting schedules. This is because contact centers cater to different customers all over the world, and this means they have to be available for all the time zones 24/7. Depending on how long you’ve been on the job, you’ve probably been on the night shift at least once.
There are advantages to working at night. One of which is the night differential pay, which could be as h
Posted in Health
How Every Agent Should Wake Up
After one particularly grueling shift in the call center, I went home and proceeded to crash on the couch.
Only a slight interruption by the wife leaving for her nurse duty woke me. But soon, I slipped back into dreamworld where strange images visited me and, as of late, did not leave. Until a few months ago I barely remember dreaming at all, but for hte past six weeks they have been vivid. This time a strage image
Posted in Call Center
When You Have Annoying Co-workers
Your coworkers are supposedly the ones who will help you in your struggles at work. They’re the ones you air out your concerns to. They’re supposed to lighten up your mood in the office, especially when you’re already stressed out. Unfortunately, not all of them are like that.
Whether you’ve only had one job since the beginning or have jumped from one job to another, even paid surveys would
Posted in Tips and advice
Eating Mistakes You Should Avoid
Stress is a word very common to call center agents like us. It’s because we experience it quite often given the kind of work that we have. And because we can’t let stress beat us, we try almost anything and everything to relieve us from it.
One of the things that we turn to is food. And what happens? We’re relieved from stress, but we get another problem — unwanted weight gain. Next thing we
Posted in Health
Tips for a Clutter-free Life in the Call Center
You arrive at your workplace, ready to face another set of accomplishments and challenges. Your optimism is high until you see your workstation – it’s a mess. And then just like that, you’re in a bit of a sour mood.
A cluttered work desk can be a source of unnecessary frustration and stress. Likewise, it also hinders your productivity. A messy work space affects your mood – it distracts you,
Posted in Call Center
The Way of Life of a Call Center Agent
As a call center agent, it’s either you sell an insurance policy coverage, track down those who have credit card debts, sell video wall processors, attend to customer complaints, or offer technical support services. The very nature of your job asks you to pump up your patience, amplify your listening skills, stretch your vocal chords, and hone your sense of empathy.
Needless to say, the call center industry is th
Posted in Customer service
Better Customer Service through Cloud Computing
The thought of customer service usually brings groans and worries for most business owners. Long queues, lack of information and other difficulties can make customer service an even more wearisome task for those involved.
Most business nowadays are relying on cloud computing to handle customer service needs and ensure best quality service. Well, through cloud computing, applications, technical support and infrastru
Posted in Customer service