Monthly Archives: March 2012
What the Heck is a Duvet and Why Do I Need One?
Face it. The world of the typical call center agent is a pretty thankless existence. I guess there is the supposed reward of feeling that I am genuinely helping a few of the people that call the center, but for every client that hangs up feeling that their problem has been solved, it seems like there are two who are pissed off at the product and taking it out on me, and three that can’t get their new device t
Posted in Tips and advice
Why Call Centers Use Teams
A lot of people seem to think that call center internal culture is very much based on the individual and that the team structure is only there to help improve management or allocation of resources. In some ways, this view can be somewhat justified. After all, only one person in the team actually does the selling of Canon printer cartridges or spends hours on a call trying to fix a confusing, inexplicable technical
Posted in Call Center