Call Centers are notoriously dull places, industrial white squares full of further squares, filled with square hum-drum people, their eyes glazed, headsets likely enough askew, while a large mug of coffee rests at one elbow, a highlighted list at the other. Such is the media cliché of the environment and denizen of a call center. Supposing for a moment even a small percentage of that cliché to ring true, or barring that, that a slight portion of that presumed truth permeates into the self image of the workers at a call center, those worker’s self image will suffer accordingly, as will worker productivity.
Such low-level mentality is the impetus from which Callcentercares.com, a place dedicated to correcting a problem which definitely begs for correction, has sprung.
The syndrome of the worker drone in their utilitarian worker hive, buzzing limply through their work day calls for more than fresh paint and flowers. Not to say that wouldn’t help, everyone knows environment can refresh or repress. However, Callcentercares.com aims higher. Uplifting the self-image of call center employees, elevating their sense of self worth is what Callcentercares.com is all about.
After all, it’s been shown time and again workers will attempt to rise to the status they presume is accorded their work station. Place a crew of small time actors on the same bill as a Broadway star and it’s a certainty that every one of those small timers will do everything but hand flips to rise to the level of quality set by the star.
Callcentercares.com offers online seminars, twenty-four hour support, mediated forums, weekly on-topic articles, all of it aimed at issues germane to the call center industry and its workers.
The aim at Callcentercares.com is to widen the view of the worker past their small cubicle, to allow them to see how what they do impacts society, the economy, and in no small way, the world, as well as to offer support for the common stresses of call center employees, as well as viable solutions to those stresses.
Employees can expect a renewed sense of vigor and excitement, for perhaps the first time ever, at the thought of facing each new work day, armed with new ideas, support, and a wider and richer world view, while employers benefit from the increased worker productivity, the greater sense of bonhomie that a happier work place generates.