Every time the office quiets down and everyone takes a break, the silence somehow reminds me of you. I hope this will be the last time I will ever think of you. But I know that it won’t. I hope this will be the last time I will wish that you would realize that we are perfect for each other, but I also know it won’t be. I hope this will be the last time I’d wish for you to believe that I’m t

A lot of people seem to think that call center internal culture is very much based on the individual and that the team structure is only there to help improve management or allocation of resources. In some ways, this view can be somewhat justified. After all, only one person in the team actually does the selling of Canon printer cartridges or spends hours on a call trying to fix a confusing, inexplicable technical

After one particularly grueling shift in the call center, I went home and proceeded to crash on the couch. Only a slight interruption by the wife leaving for her nurse duty woke me. But soon, I slipped back into dreamworld where strange images visited me and, as of late, did not leave. Until a few months ago I barely remember dreaming at all, but for hte past six weeks they have been vivid. This time a strage image

You arrive at your workplace, ready to face another set of accomplishments and challenges. Your optimism is high until you see your workstation – it’s a mess. And then just like that, you’re in a bit of a sour mood. A cluttered work desk can be a source of unnecessary frustration and stress. Likewise, it also hinders your productivity. A messy work space affects your mood – it distracts you,