A call center agent works in shifting schedules. This is because contact centers cater to different customers all over the world, and this means they have to be available for all the time zones 24/7. Depending on how long you’ve been on the job, you’ve probably been on the night shift at least once.
There are advantages to working at night. One of which is the night differential pay, which could be as high as 20% of your monthly salary. It’s also relatively easier to go to work and to go home because there’s less traffic. You just really have to adjust your sleeping habits and try to make daytime your sleeping time. Here are some tips for you to have a good night sleep during the day.
- Use sleeping aids- Since your senses are used to be up during the day, you could use some help from some stuff. These items will help make a regular day – bright, noisy and busy, an ordinary night – dark, quiet, and peaceful. Buy ear plugs, so you won’t be interrupted by the vehicles passing by, the television in the living room or that door-to-door salesman offering food insurance. Dark-colored curtains can also block the sun’s rays to create that dim atmosphere in your room. If that still doesn’t work, put on a sleep mask.
- Avoid taking stimulants- You may still feel sleepy at night when you’re already in the office. Many agents turn to caffeine to solve this problem. But the cups of coffee that you took at work to keep you awake may still have an effect until the morning, when you already need and want to sleep. You can try other ways to perk yourself up in your shift. Try taking brisk walking during your break or drinking cold water. Not only are they more natural. They also let you be caffeine-free, so you won’t have trouble sleeping later on.
- Avoid using sleeping pills- Yes, it’s an easy solution and will take effect in no time, but sleeping pills are not the best solution. They can have side effects which can damage your health. It also changes the normal sleeping process which can even make your sleeping behavior more erratic. Consequently, this can affect your performance on your job. There are only extreme situations wherein you can take sleeping pills, but before you do, you’d have to consult a doctor first.